At Metro, we are one team, united in our purpose of connecting and shaping a better Melbourne.

We believe in fostering an environment where your skills, talents, and aspirations can thrive.

We look forward to supporting you as you plan the next chapter of your career at Metro.

At Metro, we get you where you need to go. Connecting people and places is made possible by our people who make a positive difference to every journey. 

Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves.

We strive to reflect the community we serve and support the needs of our people who are critical to our success. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. 

We are one team, helping to connect and shape a better Melbourne.

 Why work at Metro? 

• Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level!
• Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
• Work-life balance options including flexible working arrangements, 14 weeks paid parental leave

• All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
• Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.

About the team

Operations & Passenger Delivery team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through, on time, reliable, safe and efficient services. 

We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness, and network performance teams.

We have positions available at various locations across Melbourne.

About the role

• Permanent Part–Time Role – minimum of 40 hours a fortnight (opportunity for overtime based on operational needs).
• Provide a customer focused approach with the travelling public at the station
• Make announcements over the public address system at station, where applicable, and provide accurate and up to date information to the travelling public
• Provide accurate timetable information and assist customers at ticket barriers
• Advise on multi-modal transport options (bus, tram and train) especially during service disruptions
• Attend to customers with special needs – in particular the elderly and disabled
• Provide myki sales and “Top Ups” to customers as well as accurate ticketing advice
• Provide a visual uniformed presence on station premises including ticketing barriers to enhance service delivery and security
• Ensure all station faults are reported properly and provide follow up according to reporting procedures
• Have the flexibility to work shifts and staff stations during train operational hours (trains run 24 hours on weekends)
• Maintain a high level of station cleanliness and presentation

Metro will provide full paid training for your accreditation in Cert III – Rail and Customer Service (TLI33122) delivered by Metro Academy: 40533

About you

• Exceptional customer service skills with the ability to understand customer needs and respond accordingly
• Flexibility to work on a rotating roster including weekends and public holidays
• Ability to work in a diverse team
• Ability to demonstrate a safety focused workplace
• Ability to build and maintain positive and collaborative relationships with colleagues and stakeholders

You must be available to work on a seven-day rotating roster, including weekend night shifts, with a minimum 40 hours per fortnight to support our 24/7 service delivery. Please note that due to the nature of the work there are late and early shifts that commence outside of public transport hours. In return we’ll provide you with excellent remuneration and conditions, training and support in an industry with endless opportunities.

Important Information

• This recruitment process comprises of various recruitment activities and testing, including an initial online Psychometric Assessment. Please make sure you monitor both your email inbox and spam folder for any correspondence throughout this campaign
• Metro may partner with an external recruitment agency for this recruitment campaign. Please note that your details may be shared with them for the purpose of assessing your application
• Permanent part-time vacancies are open and available from now and throughout 2024. Please ensure you have no planned leave throughout the duration of the initial 3-week training period.

Next steps

If this role resonates with your values, experience, and career needs, then come join us and help connect people and places for a growing Melbourne!

Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply.

Please note that relevant screening will be conducted as part of the recruitment and selection process. Dependant on the role, these may include criminal history, credit, qualification, and reference checks as well as a pre-employment medical assessment including drug and alcohol screening.

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Please note: only applications with the right to live and work in Australia will be considered for this position.